- For any loss or damage of garment, the compensation amount shall not be greater than the cost of processing the garments.
- If customer fails to accept his processed consignment, even after 2 week of delivery date, then Cleanomatics shall not be held responsible
- Cleanomatics reserves the right to charge interest at the rate of 18% for garments/consignment not received by the customer even after 2 weeks of the delivery date.
- Our service rates are subject to change without prior notice.
- Any issue with respect to quality must be reported to us within 24 hours of Delivery of garments.
- Customer can’t hold back the payments of Cleanomatics Solutions at any cost. Even in the case of complaints the payment needs to be made first. Payments need to be made according to our invoice either before or immediately on receipt of the processed garment/consignment. In case the payments are not made upon delivery or at the payment terms agreed by Cleanomatics in writing,
- Complaint redressal process—
• In case of any complaints, the customer would be required to send an official email to [email protected]
• The complaint would be duly checked by the Cleanomatics team at their plant with a lead time of seven days.
• Cleanomatics reserves the right to get back to the customer with the agreed amount of compensation which under no circumstances would exceed the cost of processing the garment/consignment. - All legal disputes are subject to Gurugram jurisdiction. In case of any dispute our Legal Counsel Advocate Satpreet Kaur Siledar would communicate with the client on our behalf and act as the official intermediary,